Terms of use

1. The service

Luòri is a controlled product-sampling marketplace that connects brands and other sellers with buyers who want to evaluate paid samples before larger purchases. Sellers must pass review before listings go live.

No shipping or logistics services. Luòri does not warehouse, print labels, or ship. We are not a freight broker or third-party logistics company. Sellers are solely responsible for packing and shipping sample and full-size orders to buyers. Luòri provides marketplace connection, listing, transaction, and trust tooling only.

2. Accounts

You are responsible for accurate registration information and for keeping credentials secure. We may suspend accounts that abuse the platform, submit false verification materials, or violate these terms.

3. Buyers

• Samples are for evaluation unless a listing states otherwise
• Do not resell samples when not expressly allowed
• Issue reports must be truthful and include required details
• Listings and inventory can change; a listing is not a guarantee of availability until checkout is complete
• Do not submit false, fake, or misleading reviews, ratings, or verification materials

4. Sample sales

Samples are generally final sale. We do not offer ordinary retail returns on opened, used, or low-value samples. Refund or replacement may be available when there is a fulfillment failure, quality problem, safety issue, or material misdescription — for example, the seller does not ship, the wrong or damaged item arrives, or the listing materially misstates what you received.

4a. Full-size sales on Luòri

When a listing offers full size on Luòri, the price shown at checkout is what you pay for that full-size line (after any eligible sample credit). Brands fulfill full-size orders the same way they fulfill samples — Luòri does not warehouse. Refund and replacement expectations for full size follow the same issue process as samples, plus any brand-specific commitments shown on the listing or at checkout. This is not legal advice; policies may evolve with counsel review.

5. Sellers

• You must have authority to sell products you list and provide accurate sample disclosures (size, format, contents)
• Listings may require Luòri approval; we may pause or remove risky categories or sellers
• Buyers pay you directly through Stripe Connect on your own Stripe account. Luòri's platform fee (4% of product price after discounts — never shipping, card processing, or tax) is collected as a Stripe application fee on each order
• You remain responsible for product safety, labeling, and lawful sale in shipping destinations

6. Payments & fees

Orders are paid through Stripe and charged directly by the brand you buy from (via Stripe Connect). Before you pay, checkout shows the sample or full-size price, the brand's shipping & handling, a card processing charge, and any sales tax. Luòri's 4% platform fee is paid by the brand out of the product price and is not added to your total. Listings marked coming soon are not yet available for purchase.

7. Intellectual property

Luòri branding, software, and editorial content are owned by Luòri or its licensors. Seller product content remains owned by the seller, with a license for Luòri to display it on the marketplace. Installing Luòri as a progressive web app, adding it to your home screen, or caching it offline does not create any extra license, ownership, or rights beyond these terms.

8. Disclaimers

The service is provided “as is.” We do not guarantee uninterrupted access, invitation timelines, or commercial outcomes from sampling. To the fullest extent permitted by law, Luòri is not liable for indirect or consequential damages arising from use of the platform.

Luòri does not provide medical advice. Listings, seller content, and support messages are not a diagnosis, treatment, or substitute for a qualified professional. We do not make medical claims about samples sold on the marketplace. For a serious reaction, seek professional medical help.

9. Changes

We may update these terms as the product evolves. Continued use after notice constitutes acceptance of material changes where allowed by law.

10. Contact

Questions: support@luori.co. See also our Seller terms, Refunds & returns, Shipping policy, and Privacy policy.