Refunds & returns

Samples are generally final sale. Because they are small and often opened to try, we don't offer ordinary change-of-mind returns.

You are entitled to a refund or replacement if the brand doesn't ship, the item arrives damaged or wrong, there is a quality or safety problem, or the listing materially misdescribed what you received.

Full-size orders follow the same problem process as samples, plus any return window the brand states on its listing or at checkout. Unopened returns are at the brand's discretion unless the listing says otherwise.

1. Open your orders and choose the order to report a problem. Include photos for damaged or wrong items.
2. The brand reviews it and can refund straight from its dashboard.
3. If you don't hear back within 3 business days, email support@luori.cowith your order number and we'll step in.

A full refund returns the product price, shipping, card processing charge and tax you paid. Partial refunds (for example one item in a multi-item order) are shown on your order. Stripe usually returns money to your card in 5–10 business days.

Please contact the brand or us before disputing a charge with your bank. Most problems are fixed faster that way.